Discaroo FAQHave a question that's not answered here? Here's our Feedback Page. Discaroo Basics
Feedback and Scamming
Discaroo Dollars, Buying and Selling Discs & Gear
Known Bugs and IssuesSite CreditsWhat is Discaroo?Discaroo is a place to trade disc golf discs & gear you don't want. The idea is simple: If you've played much disc golf then you definitely have discs & gear you don't use for one reason or another. What do you do with these extra discs/gear? Before now, if you're like most disc golfers, the answer is not much. How Can I Trade My Discs & Gear?
How Much Does It Cost?Discaroo does not charge to use its services. The only cost to turn your unwanted disc golf discs & gear into something you want is the cost of shipping. How Do I Ship Disc(s)?Throw the disc into an envelope, address it and put 5 regular stamps on (6 for putters or discs over 170 grams). No need to go to the post office*, just cram it into your mail box and let the mailman do the work. You may also want to write "Do Not Bend" on the envelope.  *For military AFO, APO and FPO addresses you need to mail the disc from the post office. Small price to pay for freedom so DO IT! What's Automatch and How Does it Work?Automatch will show you all the possible trades available for a particular item you own and have listed on Discaroo. A whole lot easier than browsing the discs & gear trying to find good matches yourself. Automatch can be accessed from your myDiscaroo home page. Illustrated Automatch Examples
Why am I Not Receiving Discaroo Emails?The first thing to check is that your email address listed under your profile (myDiscaroo > Edit Profile) is valid. Next, check your Junk Box to make sure they aren't getting redirected there. We have had a few instance of Discaroo emails being blocked by smaller mail services. Try using a different account if you think this may be the case. What if Someone Doesn't Reply to My Trade Request?You may cancel a trade request at any time by clicking on the red "Cancel Trade Request" button under the Active Trades heading on your myDiscaroo page. What's a Wanted Item?A Wanted Item is our term for, wait for it...something you want. More specifically, it's a disc or piece of gear you are willing to trade one of your discs/gear for. Wanted items are meant to be "tied" together with the items you are trying to trade. For example, let's say you have an Innova Champion Orc that you want to trade for an Innova Starfire or any Discraft Putter. First, create the listing for your Orc and then add the two Wanted items and be sure to "tie" them to your Orc by checking the checkboxes available when you click the "Edit Wanted Items" link under any of your items. One other thing to keep in mind is that the more generic the Wanted Item is the more likely you will be to find a trade that matches its criteria. So, for example, if you're willing to trade your disc for any disc that is a driver then you would only fill out that form field on the Wanted Item form. Wow, that sounds more complicated than it actually is. If you are still confused drop us an email (contact@discaroo.com) and we can help you out. What's a Generic Item?A generic disc is a Wanted Item that you create by leaving all of the fields in the Add Wanted Item form set to optional. When you tie this item to one of your own you are effectively saying, "I will entertain all offers for this item." How Can I Avoid Getting Ripped Off?Follow these suggestions and you'll stay happy!
How Do I Leave Feedback?Once you have completed a transaction (a trade, sale or purchase) you will find an icon How Does Feedback Work?If you use eBay then you will be familiar with our style of feedback. After each trade you will have the option on your myDiscaroo home page under Transaction History to leave either positive, neutral, or negative feedback for the person you traded with. Be considerate in the feedback you leave as it is permanent. Always try to resolve issues through direct email contact before leaving neutral or negative feedback. Give the person a chance to make it right. How Does Discaroo Handle Scammers?The first time a user contacts us with a complaint regarding a potential scammer we will contact the accused user and attempt to amicably resolve the dispute between the two parties. If the user continues to scam discs & gear we will report them to the PDGA (if they are members) and request that they stop using Discaroo. If a user continues to use Discaroo AND continues to scam other users, Discaroo will charge them with mail fraud which is a federal offense. The punishment can be a fine or up to 5 years in prison. What if Someone Screws Me Over?It is possible that someone could rip you off. Just remember it's only $2.05-2.46 (the cost of the stamps) and a disc you didn't use anyhow. If you are really concerned be sure to only trade with other players who have strong feedback and good comments. Someone Ripped Me Off, Can I Get a Refund/Help?If it has been at least 2 weeks since you paid for the item, the seller had at least 3 positive feedback at the time of the transaction, and the seller is not responding to your inquiries you may request that Discaroo investigate your complaint by opening a Dispute Resolution Help Request (You must be logged in to view this page). Please include both your username and the username of the seller as well as any other information you think we might need. The full details of this policy can be found on the Terms of Use page under "Buyer Protection Policy." Discaroo will not pursue a refund on your behalf if the user you purchased the disc from had less than 3 positive feedbacks at the time of purchase. What are Discaroo Dollars and How Can I Get Some?A Discaroo Dollar (DDs) is quasi-cash (also known as funny money) created as a means to allow ANY person to get ANY item on Discaroo. There are two ways you can get DDs, 1) sell your discs & gear or, 2) buy Discaroo Dollars on Paypal at the price of $1 each. The button to go to Paypal is found on your myDiscaroo home page among other places. Can I Cash Out Discaroo Dollars for Real Money?Not at this time. If you need cash, use your Discaroo Dollars to buy discs and sell them for cash on eBay or somewhere similar. More info about this change. How Can I Buy and Sell Discs & Gear?IMPORTANT NOTICE: Buying and selling on Discaroo is NOT for the purpose of generating cash! Use eBay if you want cash, use Discaroo if you want discs & gear. Buying and selling is accomplished using the quasi-cash of Discaroo Dollars (DDs). You will have the option to set a price when adding a new item. You can also choose from 3 transaction types: Trade Only, Sell Only and Trade or Sell. To buy an item you just find the item you want and click the "Buy Now" button on it's detail page. Discs & Gear that are for sale have the price prominently displayed on the page. If you don't see the price and "Buy Now" button then the item is not for sale. In order to buy an item you must have enough Discaroo Dollars in your account. You can add DDs to your account by either, a) selling your own discs & gear or, b) purchasing Discaroo Dollars via Paypal. You can always check your balance and purchase additional DDs by visiting your Transaction Manager page under myDiscaroo. How Do I Decide How Much to Sell My Discs & Gear for?Since there are no transaction fees we recommend pricing your items slightly lower than if you were selling on it eBay. Shipping is included in whatever price you set so be sure to include it in the total. Please be aware that all prices are in Discaroo Dollars, not USD (see above FAQS). Can I Buy More than 1 Item At a Time From a User?Currently you will have to complete checkout for each item you buy regardless of whether or not you are buying multiple items from the same user. However, the checkout process is much simpler (no forms to fill out) than when using USD on a standard e-commerce site. Who Pays for Shipping and Handling on Purchases?The seller pays for shipping and handling and should include these costs when setting the price for their item. Does Discaroo Guarantee the Value of the Discaroo Dollar?We don't guarantee the value per se, but we do work hard to keep the Discaroo economy a healthy one. The main way we keep things in balance (supply and demand) is by selling new discs on the site. We buy these discs with the money generated from the sale of new Discaroo Dollars. We then sell them on the site which removes Discaroo Dollars from circulation. We are always watching the number of discs available for sale compared with the amount of Discaroo Dollars in the economy as a whole. Why do I keep getting an "Microsoft JET Database Engine error '80040e14' Syntax error (missing operator) in query expression" error when searching for discs?We aren't totally sure about the "why" but an easy short term solution is to clear your browser cookies. If you don't know how to do this simply Google "how to clear browser cookies in your browser" where "your browser" equals the name of the web browser you are using (i.e. "how to clear browser cookies in firefox"). Who's Responsible for This?Discaroo was created by Steve Schlange in the fall of 2007 when he realized that he had a lot of discs in his bag that weren't being used. Steve works full-time in the web site development field but would prefer to be working full-time on his disc golf game. He lives, works and plays in Spokane, Washington. Who Took the Photo Used on the Site?The photo was taken by Sara McClure in Vail, Colorado and is used with her permission. You can view more of Sara's work at www.flickr.com/photos/snowsara. |
next to the transaction in your Transaction History on your myDiscaroo home page. This icon will disappear once you've left the feedback.Feedback | Privacy | Terms of Use (Updated 4.21.09) | Sitemap
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